The Ombuds' Mandate limits his/her services to providing guidance in the application and interpretation of the Code of Conduct and to providing assistance for the informal resolution of interpersonal issues. The Mandate explicitly excludes the Ombuds from handling disputes arising between a person and the Organization, in particular relating to administrative decisions. Since your case involves a dispute with the Organization, the Ombuds cannot address the matter. Your dispute should be handled in accordance with the review and appeal procedures set out in Chapter VI of the Staff Rules and Regulations and in Administrative Circular No. 6 ("Review Procedure").
[EN] I contacted the Ombuds about a problem I have with a decision taken by the Organization regarding my health insurance coverage. I was told that the Ombuds cannot address this matter. Why is this the case?