Health problems and reimbursement by UNIQA
You will have to pay the doctor yourself first and then fill in the claim form attaching required documents in original (prescriptions, invoices and proof of payment). If you go to see a doctor in Switzerland please ask for the bill right away; otherwise it is sent by mail several weeks later and you might already have left CERN. The completed form should be submitted to Third-Party Administrator UNIQA | CERN Health Insurance Scheme by post or in person to their office in the Main Building (Building 63-R-001), dedicated pre-printed envelopes are available from the department secretariats.
You will be reimbursed directly to your bank account. The delay is up to 2 weeks. If you leave within those 2 weeks and you haven't received your reimbursement yet, make sure you give UNIQA your home bank account number in order for the money to be transferred to this account.
To "help limit the cost of administration", no claim should be submitted for less than CHF 10,-- (Unless it’s your last claim before leaving CERN).
The cover and conditions of the CERN Health Insurance Scheme (managed by UNIQA) is defined in the CHIS Rules - 01 May 2023 (cern.ch) . As a Student...
You can contact the medical service (Tel: 73186 / Building 57) for urgent problems.
You can also contact the 'Social Affairs' (building 33/1-038) where there is a list of doctors (general practitioners and specialist doctors) who speak a variety of different languages.
In the event of an emergency, contact the fire brigade immediately by calling 112 (inside CERN, call 74444).