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Disputes between a person and CERN (outside of Ombuds mandate)

I contacted the Ombuds about a problem I have with a decision taken by the Organization regarding my health insurance coverage. I was told that the Ombuds cannot address this matter. Why is this the case?

The Ombuds' Mandate limits his/her services to providing guidance in the application and interpretation of the Code of Conduct and to providing assistance for the informal resolution of interpersonal...

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Disputes between a person and CERN (outside of Ombuds mandate)

Disputes between a person and CERN (outside of Ombuds mandate)

I contacted the Ombuds about a problem I have with a decision taken by the Organization regarding my health insurance coverage. I was told that the Ombuds cannot address this matter. Why is this the case?

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Disputes between a person and CERN (outside of Ombuds mandate)

Disputes between a person and CERN (outside of Ombuds mandate)

I contacted the Ombuds about a problem I have with a decision taken by the Organization regarding my health insurance coverage. I was told that the Ombuds cannot address this matter. Why is this the case?